Refund & Returns

At Just Smiles, every product is personalised and made exclusively for you. Unlike mass-produced products, each order is custom-created based on the personalisation details you provide. For this reason, we are unable to accept cancellations, returns or refunds on personalised products except in limited circumstances outlined below.

By placing an order with Just Smiles, you acknowledge and agree to this policy.

1. Cancellation Policy

As all personalised products are made specifically for you, orders cannot be cancelled once they have been confirmed and production has commenced.

If you wish to cancel your order immediately after placing it, please contact us as soon as possible. Cancellation requests can only be considered if production has not yet started. Once production has begun, cancellation requests cannot be accepted.

Just Smiles reserves the right to cancel any order due to product unavailability, pricing errors, suspected fraudulent activity, production limitations, or any other reasonable business circumstance. If we cancel your order before dispatch, a full refund will be issued using the original payment method.

2. Returns

As every personalised product is custom-made, we do not accept returns or exchanges for:

  • Change of mind.
  • Incorrect names, initials, spellings, dates or personalisation details entered by the customer.
  • Colour or font preferences after production.
  • Delay in delivery caused by courier partners.
  • Minor variations in colour, embroidery placement, print placement, texture or finish resulting from the handcrafted production process.
  • Variations in appearance due to different screen displays or lighting.

Please ensure that all personalisation details are carefully reviewed before placing your order.

3. Refund Policy

Refunds are not available for personalised products once production has commenced.

However, a refund may be considered in the following circumstances:

  • Just Smiles is unable to fulfil your order.
  • Your order is cancelled by Just Smiles before dispatch.
  • A refund is required under applicable Indian consumer protection laws.

Approved refunds will be processed through the original payment method. Processing times may vary depending on your payment provider.

4. Damaged, Incorrect or Defective Products

We take great care to inspect every product before dispatch.

If you receive:

  • the wrong product,
  • a product with incorrect personalisation due to our error,
  • a manufacturing defect, or
  • a damaged product (subject to the conditions below),

please contact us within 24 hours of delivery.

To help us investigate your request, please provide:

  • Your order number.
  • Clear photographs of the product.
  • Photographs of the outer packaging and shipping label.
  • An unboxing video recorded from the moment the sealed parcel is opened (strongly recommended).

Failure to report the issue within the above timeframe may affect our ability to investigate and resolve your claim.

5. Courier Damage

Every order is securely packed and quality checked before dispatch.

Once an order has been handed over to the courier partner, transportation is managed by the courier company.

While Just Smiles takes every reasonable precaution to package products safely, we cannot be held responsible for damage, loss or mishandling caused during transit by third-party courier partners.

If your parcel arrives damaged or appears to have been tampered with, please notify us within 24 hours and provide photographs of the packaging, shipping label and damaged product. We will assist you in raising the matter with the courier partner wherever possible. Any replacement or compensation will be subject to the courier partner's investigation and applicable policies.

6. Customer Responsibility

Customers are responsible for:

  • Entering accurate names, spellings, initials, dates and personalisation details.
  • Providing the correct delivery address and contact information.
  • Reviewing any design preview carefully before approving production (where applicable).
  • Reading the product description before placing an order.

Just Smiles cannot be held responsible for errors arising from incorrect information submitted by the customer.

7. Non-Returnable Products

Unless required under applicable law, the following products are not eligible for return, exchange or refund:

  • Personalised products.
  • Custom-made products.
  • Embroidered products.
  • Printed products.
  • Bulk customised orders.
  • Products approved through a design preview.
  • Products damaged due to misuse, improper care, accidents or normal wear and tear.

8. Replacement Decisions

Where a genuine manufacturing defect or an error on the part of Just Smiles has been confirmed, we reserve the right to determine the appropriate resolution.

Depending on the circumstances, we may choose to:

  • repair the product,
  • remake the product,
  • replace the product, or
  • issue a refund where appropriate.

The decision will be made at the sole discretion of Just Smiles after reviewing the claim.

9. Contact Us

If you have any questions regarding cancellations, returns or refunds, please contact us.

Just Smiles

📧 Email: just.smiles@outlook.com

📱 WhatsApp: +91 9930572231

📍 Mumbai, Maharashtra, India

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST