Shipping policy

At Just Smiles, every product is personalised and made especially for you. As each order is created from scratch, our delivery timelines include both the time taken to personalise your order and the shipping time after dispatch.

By placing an order with Just Smiles, you agree to the terms outlined in this Shipping & Delivery Policy.

1. Order Processing & Making Time

All Just Smiles products are made to order and are not kept as ready stock.

Production begins only after:

  • Your order has been successfully placed and payment has been received.
  • Any required design approval has been received (where applicable).

Making timelines vary depending on the product, quantity ordered, level of customisation and seasonal demand. The estimated making time displayed on the product page or communicated by our team is an estimate only and should not be considered a guaranteed dispatch date.

During festive seasons, sale periods or high-volume order periods, production timelines may be longer than usual.

2. Shipping Timeline

Once your order has been completed, it will be dispatched through one of our trusted courier partners.

Delivery timelines depend on:

  • Your delivery location.
  • Courier service availability.
  • Weather conditions.
  • Public holidays.
  • Operational circumstances beyond our control.

Estimated delivery dates are provided for guidance only and are not guaranteed.

The total time to receive your order is:

Making Time + Shipping Time = Total Delivery Time

3. Shipping Charges

Shipping charges are calculated during checkout based on your order value, package size and delivery location.

Any applicable shipping charges will be clearly displayed before payment is completed.

From time to time, Just Smiles may offer free shipping on selected products, promotional offers or minimum order values.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Recipient's name
  • House/Building number
  • Street and locality
  • Landmark (if applicable)
  • City
  • State
  • PIN Code
  • Mobile number

Just Smiles shall not be responsible for delays, failed deliveries or additional courier charges resulting from incorrect, incomplete or inaccurate shipping information provided by the customer.

If a parcel is returned to us due to an incorrect address, refusal to accept delivery or repeated failed delivery attempts, additional shipping charges will apply for re-dispatch.

5. Order Tracking

Once your order has been dispatched, you will receive your tracking details via email, WhatsApp or SMS, wherever applicable.

Tracking updates are provided directly by the courier partner. Any transit updates shown are managed by the courier company and may occasionally be delayed.

6. Courier Delays

While we carefully prepare and dispatch every order on time, delivery is handled by independent third-party courier companies.

Just Smiles cannot guarantee delivery dates and shall not be held responsible for delays caused by:

  • Courier partner operations
  • Weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Transport disruptions
  • Incorrect delivery information
  • Other circumstances beyond our reasonable control

We will always do our best to assist customers in tracking delayed shipments and coordinating with the courier partner.

7. Packaging & Transit Damage

Every order is carefully inspected, securely packed and quality checked before it leaves our studio to minimise the risk of damage during transit.

Once your order has been handed over to the courier partner, transportation is managed by the courier company.

While we take every reasonable precaution to ensure your order reaches you safely, Just Smiles cannot be held responsible for loss, delay, mishandling or damage caused during transit by third-party courier partners.

If your parcel arrives visibly damaged, tampered with or appears to have been mishandled during delivery, please:

  • Notify us within 24 hours of delivery.
  • Share clear photographs of:
    • the outer packaging,
    • the shipping label,
    • the damaged product, and
    • the internal packaging (if applicable).

We will gladly assist you in raising the matter with the courier partner and help facilitate a resolution wherever possible. However, replacement or compensation remains subject to the courier partner's investigation and applicable policies.

8. Lost Shipments

If your order appears to be lost in transit, please contact us at the earliest.

We will initiate an investigation with the courier partner. Orders will be considered lost only after confirmation from the courier company.

Resolution timelines depend on the courier partner's investigation process.

9. Customer Responsibilities

To help us deliver your order smoothly, customers are responsible for:

  • Providing accurate delivery details.
  • Being available to receive the parcel.
  • Monitoring shipment tracking updates.
  • Responding promptly if contacted by the courier partner.
  • Informing us immediately of any delivery-related concerns.

10. Delivery Acceptance

Please inspect your parcel upon delivery.

If you notice that the package has been tampered with or is visibly damaged, we recommend recording an unboxing video and taking photographs before opening the parcel. This helps us investigate any transit-related issues more effectively.

Claims made without adequate supporting evidence may not be eligible for further review.

11. Contact Us

If you have any questions regarding shipping or delivery, we're happy to help.

Just Smiles

📧 Email: just.smiles@outlook.com

📱 WhatsApp: +91 9930572231

📍 Mumbai, Maharashtra, India

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST